AI front deskFor businesses that run on the phone
Never let another valuable call go unanswered.
Cofrey answers calls, helps customers, books appointments, and brings in your team when a real person is needed.
Free demo · 7-day free trial · Custom quote after the trial
Illustration of example calls. Each call moves from incoming call, to the front desk answering, to an outcome, to the customer’s details being saved, to the team being told when a follow-up is needed.
- Incoming callMain line
- Front deskAnswered
- OutcomeCustomer helped
- SavedCall summary saved
- TeamNo follow-up needed
- CallerHi — are you open this Saturday?
- Front deskYes, we're open Saturday from 9 to 1. Is there anything I can help you book for that day?
- CallerNo, that's all I needed. Thanks!
The problem
The phone rings. No one can get to it.
- 01
Your staff can’t answer every call.
They’re with a customer, on another line, or the day is already over.
- 02
Customers don’t always leave a voicemail.
Some hang up and try the next number on the list instead.
- 03
An unanswered call can mean an opportunity goes somewhere else.
A booking, a question, a new customer — gone before anyone knew they called.
- After hours
- Lines busy
- Team with a customer
Answers calls when your team isn’t available
Simple questions get answered. Everything else is written down for your team.
Steps in only when a person is needed
How it works
Four simple steps.
Nothing changes for your customers — they call the number they already know.
Step 1: A customer calls your business
They call your normal business number, the same way they always have.
Step 2: Cofrey answers as your business
It greets callers with your business name and talks with them naturally, using your information and instructions.
Step 3: Cofrey handles it — or brings in your team
Every call ends one of two ways:
Cofrey handles itAnswers their questions, takes their name, number and what they need, and takes appointment requests.Or: Your team steps inIf a person is needed, the call is sent to you or your team — or Cofrey takes a message so you can call back.Step 4: More customers get captured
The caller gets help, and you get their details and what they need — so fewer customers are lost because nobody answered.
Live demo
Watch a call get answered, start to finish.
Type your business name and press play. A caller dials your number, Cofrey picks up, and the dashboard fills in while they’re still talking.
What Cofrey has captured
- Reason for call
- Listening…
- Patient status
- Listening…
- Insurance
- Listening…
- Name
- Listening…
- Callback number
- Listening…
- Preferred time
- Listening…
Summary
- Confirm appointment requestMaria L. · Thursday afternoon · cleaning
- Call backJordan P. · asked about Invisalign pricing
- Confirm appointment requestAisha N. · Saturday morning · new patient
| Mon 6:58 PM | (905) 555-0172 | Question answered | 1:12 |
| Mon 5:31 PM | (416) 555-0110 | Transferred to staff | 0:48 |
| Mon 4:47 PM | (647) 555-0135 | Appointment requested | 2:05 |
| Mon 2:20 PM | (289) 555-0166 | Callback requested | 1:31 |
- Appointment requested88
- Callback requested46
- Question answered142
- Transferred to staff61
- Message taken39
- Other36
This is a simulated sample call with sample dashboard numbers. On real calls Cofrey transcribes the conversation and doesn’t record audio, and it answers from information your business has approved.
Product
The front-desk work behind every call.
What Cofrey does on every call — so nothing depends on who happened to be free to pick up.
Answers your calls 24/7
Nights, weekends and busy moments — including when your team is already on the phone.
Answers questions about your business
Hours, services, location and other common questions — answered from the information you give us, not from guesswork.
Takes appointment requests
Writes down who’s calling, what they need and when they’d like to come in, so your team can confirm the time.
Sends important calls to your team
When a caller needs a person, Cofrey transfers the call to you or the right team member.
Takes a message when no one is free
If nobody can pick up, the caller leaves their details for a call back instead of hanging up at voicemail.
Customer records updated automatically
Contact details, call notes, appointment requests and follow-ups are saved for your team — in your Cofrey dashboard, and your own spreadsheet if you use one.
See what each customer called about
Every call gets a short written summary — who called, why, and what happened.
Tells your team what needs a follow-up
Calls that need a call back or a decision are flagged, so nothing gets forgotten.
Built around your business
Set up around how your business actually works.
Cofrey is set up with your business’s own information before it answers a single call. It only says what you’ve approved — it doesn’t make things up.
You approve the source
Answers come from the business information you review and sign off on.
It doesn’t guess
If a question isn’t covered, it moves to the next step you’ve chosen — a transfer or a callback.
It changes when you do
New hours, a new service, a new policy — your setup is updated to match.
Business profile
Example setup
- ServicesWhat you offer, and what you don’t
- HoursRegular hours, holidays, after-hours handling
- PoliciesCancellations, payment, new customers
- Common questionsThe answers your front desk gives every day
- Who takes which callsWho handles billing, scheduling, urgent calls
- AppointmentsWhat to ask callers and how requests reach you
When a caller asks…
“Do you take walk-ins?”
Answered from Policies
“Can you quote me a price over the phone?”
Not in approved info · Callback offered
Free demo
Start with a free demo built around your business.
Tell us about your business and we’ll create a basic, personalized demo of Cofrey, using the information that’s already available about your business and the details you send us. Because it’s a free, preliminary demo, some details and answers may not be perfect until you confirm and customize them with us.
The demo is free. Requesting one doesn’t start a trial or commit you to anything.
You tell us about your business
Your services, hours and the questions customers ask most. The more you share, the closer the demo is to the real thing.
We prepare your demo
We set up a basic version of Cofrey for your business and show it to you.
You decide what’s next
If you like it, you can start a 7-day free trial. If not, there’s nothing more to do.
7-day free trial
If you like the demo, start a 7-day free trial.
We’ll measure your real call volume, learn what your business needs, and provide a custom quote after the trial.
- 1
Free demo
A basic demo built from your business information, so you can see how Cofrey would answer for you.
- 2
7-day free trial
Only if you choose to start it. Cofrey answers real calls for your business for seven days.
- 3
Custom quote
After the trial, based mainly on your real call volume and the features you need. You decide whether to continue.
Requesting a demo doesn’t start the trial. The trial begins only when you agree to it, and pricing comes after the trial.
See Cofrey answer for your business — free.
Request a free demo. If you like it, start a 7-day free trial, and get a custom quote after the trial.
What’s included in the free demo?
We create a basic, personalized demo of Cofrey for your business, using the information that’s already available about your business and the details you send us, and show it to you. Because it’s a free, preliminary demo, some details and answers may not be perfect until you confirm and customize them with us.
Does requesting a demo start my free trial?
No. The demo is free and doesn’t start anything. If you like it, you can choose to start a 7-day free trial — it only begins once you agree to it.
How does the 7-day free trial work?
Cofrey answers real calls for your business for seven days. During the trial we measure your real call volume and learn what your business needs, so the quote you get afterward fits how your business actually runs.
How much does it cost?
The demo and the 7-day trial are free. After the trial, we give you a custom quote based mainly on your real call volume and the features you need. You decide whether to continue.
Does it replace my staff?
No. Cofrey sits between incoming calls and your team. It picks up calls that would otherwise ring out or go to voicemail, handles the routine ones, and hands anything that needs a person to your staff — with the details already written down.
What happens when it doesn’t know an answer?
It answers from the business information you approve, and it’s set up to say it doesn’t know rather than guess. When a question isn’t covered, it tells the caller and does what you’ve chosen — usually transferring the call or taking the caller’s details so your team can call back. We set this up with you.
Can Cofrey make a mistake?
Yes. Cofrey is an AI assistant, not a person. It can mishear a name, miss a detail or get an answer wrong. That is why every call gives your team a written transcript and a short summary to check, why appointment times come back as requests for you to confirm unless you choose direct booking, and why anything it cannot handle is passed to your team. Cofrey is not an emergency service: a caller describing an emergency is told to hang up and call 911.
What happens to my callers’ information?
Call audio is never recorded or stored. What callers say is transcribed so your team can follow up, and it is kept for your business only — we do not sell it or use it to train AI models. To provide the service we use providers including Twilio, OpenAI, Supabase and Railway, some of which process information outside Canada, including in the United States. Our Privacy Policy has the details.
Can callers still speak with a real person?
Yes. Calls can be transferred to your team when it makes sense — for example when a caller asks for someone, or the request needs a person. If no one is available, the caller is offered a call back. You choose which calls get transferred, and to whom.
Can it book appointments?
Yes, in the way that suits your business. Cofrey can check your Cofrey calendar and book an open time while the customer is on the phone, or take a request — who is calling, what they need and when they’d like to come in — for your team to confirm. You choose which, and we set up what it asks based on how you book today.
Can it work with my existing phone number?
In most cases, yes — customers keep calling the number they already know, and calls are passed to Cofrey when you choose, such as after hours or when no one picks up. The right option depends on your phone company and current setup, and we confirm it with you before anything goes live.
How is it customized for my business?
We set it up around your services, hours, policies, common questions, who takes which calls, and how you book appointments. You review and approve that information, and it becomes what Cofrey answers from. When something changes at your business, we update it.