AI front deskFor businesses that run on the phone
Never let another customer go unanswered.
Cofrey is an intelligent front desk for your phone line. It answers calls, handles routine requests, captures every opportunity, and brings your team in when a person is needed.
Illustration of example calls. Each call moves from incoming call, to the front desk answering, to an outcome, to the CRM being updated, to the team being notified when follow-up is needed.
- Incoming callMain line
- Front deskAnswered
- OutcomeCustomer helped
- CRMCall summary logged
- TeamNo follow-up needed
- CallerHi — are you open this Saturday?
- Front deskYes, we're open Saturday from 9 to 1. Is there anything I can help you book for that day?
- CallerNo, that's all I needed. Thanks!
The problem
The phone rings. No one can get to it.
- 01
Your staff can’t answer every call.
They’re with a customer, on another line, or the day is already over.
- 02
Customers don’t always leave a voicemail.
Some hang up and try the next number on the list instead.
- 03
An unanswered call can mean an opportunity goes somewhere else.
A booking, a question, a new customer — gone before anyone knew they called.
- After hours
- Lines busy
- Team with a customer
Answers, handles, captures
Routine calls are resolved. Everything else arrives organized.
Steps in only where a person is needed
How it works
Simple for callers. Quiet for your team.
Nothing changes for your customers — they call the number they already know.
Step 1: A customer calls
Your number rings the way it always has — during business hours, after hours, or when every line is busy.
Step 2: Cofrey answers
The call is picked up right away, with a natural conversation shaped around your business.
Step 3: The request is handled or captured
Routine questions are answered from your approved information. Appointment requests and contact details are captured.
Step 4: Your team steps in when needed
Calls that need a person are transferred or turned into a callback, with a summary waiting for your staff.
Product
The front-desk work behind every call.
What Cofrey does on each call — so the details don’t depend on who happened to be free to pick up.
24/7 call answering
Calls are answered after hours, on weekends, and when your team is already on the phone.
Business-specific answers
Common questions are answered from the information you approve — not from guesswork.
Appointment request capture
Collects who is calling, what they need and when they’d like to come in, ready for your team to confirm.
Human call transfer
When a caller needs a person, the call can be routed to the right member of your staff.
Automatic callback capture
If no one is available, the caller is offered a callback instead of being sent to voicemail.
CRM updates
Contact details and call outcomes are written to your CRM, so nothing lives only in someone’s memory.
Call summaries
Every call is summarized — who called, why, and what happened — so your team can read it in seconds.
Staff notifications
The right people are alerted when a customer needs a follow-up.
Demo
Hear what your customers hear.
A short walkthrough of the system handling realistic calls — what the caller hears, and what your team receives afterward.
The recorded walkthrough is on its way.
In the meantime, we’ll run the system live for you — with calls modelled on your business.
In the demo
- 01A caller asks a routine question
- 02An appointment request is captured
- 03A caller asks for a person
- 04The summary and notification your team receives
Built around your business
Configured around how your business actually works.
Cofrey is set up with your business’s own information before it answers a single call. It works from what you’ve approved — not from whatever sounds plausible.
You approve the source
Answers come from the business information you review and sign off on.
It doesn’t guess
If a question isn’t covered, it moves to the next step you’ve chosen — a transfer or a callback.
It changes when you do
New hours, a new service, a new policy — the configuration is updated to match.
Business profile
Example configuration
- ServicesWhat you offer, and what you don’t
- HoursRegular hours, holidays, after-hours handling
- PoliciesCancellations, payment, new customers
- Common questionsThe answers your front desk gives every day
- Staff routingWho handles billing, scheduling, urgent calls
- Appointment processWhat to collect and how requests reach you
When a caller asks…
“Do you take walk-ins?”
Answered from Policies
“Can you quote me a price over the phone?”
Not in approved info · Callback offered
Pricing
Simple plans for businesses that live on the phone.
Start with what you need today. Every plan is set up around your business before it takes a call.
Starter
AI answers the calls your team misses.
$149/monthCAD
+ $99 one-time setup
Get started- AI answers missed & overflow calls
- Included call minutes200 min / month
- Answers from your approved FAQsBasic
- Call summaries & transcripts
- Callback requests
- Business dashboard
- Most Popular
Growth
AI front desk for businesses that want booking and staff routing.
$299/monthCAD
+ $99 one-time setup
Get startedEverything in Starter, plus:
- AI answers all calls
- Included call minutes600 min / month
- Appointment requests
- Transfer to staff
- Team loginsUp to 3
- Custom AI voice & greeting
Pro
A complete AI front desk with deeper customization.
$499/monthCAD
+ $99 one-time setup
Talk to usEverything in Growth, plus:
- Included call minutes1,500 min / month
- Team loginsUnlimited
- Custom AI voice & greetingDeeper customization
- Custom workflows & integrations
- Priority support
Compare plans
| Feature | Starter$149/month | Growth$299/month | Pro$499/month |
|---|---|---|---|
| Call answering | |||
| AI answers missed & overflow calls | Included | Included | Included |
| AI answers all calls | Not included | Included | Priority handling |
| Included call minutes | 200 min / month | 600 min / month | 1,500 min / month |
| Answers from your approved FAQs | Basic | Full | Full |
| Follow-up | |||
| Call summaries & transcripts | Included | Included | Included |
| Callback requests | Included | Included | Included |
| Appointment requests | Not included | Included | Included |
| Transfer to staff | Not included | Included | Included |
| Your team | |||
| Business dashboard | Included | Advanced | Advanced |
| Team logins | 1 | Up to 3 | Unlimited |
| Customization | |||
| Custom AI voice & greeting | Not included | Included | Deeper customization |
| Custom workflows & integrations | Not included | Not included | Included |
| Support | |||
| Priority support | Not included | Not included | Included |
Prices exclude applicable taxes. Call usage beyond your plan’s allowance is billed as agreed during setup.
See what your front desk could look like.
Book a short demo and we’ll show the system handling realistic calls for your business.
Does it replace my staff?
No. Cofrey sits between incoming calls and your team. It picks up calls that would otherwise ring out or go to voicemail, handles the routine ones, and hands anything that needs a person to your staff — with the details already written down.
What happens when it doesn’t know an answer?
It answers from the business information you approve, and it doesn’t make answers up. When a question falls outside that information, it tells the caller and moves to the next step you’ve chosen — typically transferring the call or taking the caller’s details for a callback. Exactly what happens is set during configuration.
Can callers still speak with a real person?
Yes. Calls can be transferred to your staff when it makes sense — for example when a caller asks for someone, or the request needs a person. If no one is available, the caller is offered a callback. Which calls get transferred, and to whom, depends on how routing is configured for your business.
Can it handle appointment requests?
It captures appointment requests: who is calling, what they need, and when they would prefer to come in. That request is saved and sent to your team to confirm. How requests are collected and where they go follows the appointment process you set up with us.
Can it work with my existing phone number?
In most setups, yes — customers keep calling the number they already know, and calls are forwarded to the system under the conditions you choose, such as after hours or when no one picks up. The right option depends on your phone provider and current setup, and we confirm it with you before anything goes live.
How is it customized for my business?
We configure it around your services, hours, policies, common questions, staff routing and appointment process. You review and approve that information, and it becomes what the system answers from. When something changes at your business, the configuration is updated.